Keep your yallo Prepaid SIM active
Use your yallo Prepaid SIM at least once every 12 months. One activity is enough for the 12-month period to start again.
One activity is enough
Make a phone call
One outgoing call keeps your SIM active.
Send SMS/MMS
One sent message counts as usage.
Use mobile data
Browse, stream, or use apps.
Top up
A top-up resets the 12-month period.
Buy an option
Purchasing an option counts as valid activity.
Received a reminder?
Complete an activity
You only need to complete one valid activity before the reminder date. After that, the 12-month period starts again.
Lost your SIM?
If you have lost your SIM card, you can order a new one and keep your existing number. Get in touch with our customer service team to get started.
What counts as usage?
What happens after 12 months without usage?
SIM deactivated
Your SIM card will be blocked and can no longer be used.
Balance expires
Your remaining balance will be lost and cannot be refunded.
Number may be reassigned
Your phone number may be assigned to another customer.
You'll receive a reminder first
We'll send you an SMS reminder before your SIM is deactivated.
Common questions
How often do I need to use my Prepaid SIM?
At least once every 12 months. A single activity like a call, SMS, data usage, top-up, or buying an option is enough.
What happens if I receive a reminder?
The reminder means your SIM will soon be deactivated. Simply complete a valid activity (e.g., top up your balance), and the 12-month period starts again.
Do incoming calls or SMS count as usage?
No, only outgoing activities count. You need to take action yourself. Make a call, send an SMS, use data, top up, or buy an option.
I've lost my SIM. What can I do?
You can order a replacement SIM and keep your existing number. Please contact our customer service team and they will sort it out for you.
Can I get my number back if my SIM was deactivated?
Unfortunately, no. After deactivation, your number may be assigned to another customer. That's why it's important to act promptly when you receive a reminder.
Does my balance expire when the SIM is deactivated?
Yes, when your SIM is deactivated, your remaining balance will also be lost and cannot be refunded.