Question 1

Can I use the same phone number on my smartwatch and smartphone?

Accepted Answer

Yes! With the yallo Smartwatch Twin option, you have the same number on your mobile phone and on your smartwatch. To activate the option in "My yallo", you first need a mobile plan from yallo.

Question 2

Can I receive calls and messages on my smartwatch even if my phone is not nearby?

Accepted Answer

Yes, if your smartwatch has an activated smartwatch eSIM (Smartwatch Twin), it also works independently of your phone, which is the main advantage of getting an eSIM for your smartwatch.

Question 3

Is the yallo smartwatch eSIM compatible with my smartwatch?

Accepted Answer

You can use yallo Smartwatch Twin with all current Apple and Samsung smartwatches that have mobile connectivity.
Please note that Apple smartwatches can only be paired with iPhones, and Samsung smartwatches can only be paired with Samsung smartphones.

Question 4

I already have an eSIM from yallo; can I use it for my smartwatch?

Accepted Answer

No, for your smartwatch, you need yallo Smartwatch Twin.

Question 5

How do I activate the eSIM on my smartwatch?

Accepted Answer

1. Ensure your smartwatch is already paired with your phone. (It's faster if you skip setting up the mobile service during the initial pairing and complete the mobile service set up later in a second step.)

2. Open the companion app for your smartwatch on your phone (Apple Watch: "Watch", Samsung Galaxy Watch: "Samsung Galaxy Wearable").

3. Go to "Set Up Mobile Service", "Mobile Plans," or a similar option.

4. Follow the on-screen instructions and and tap "Activate now" to activate the option and complete the setup.

Please note that Apple smartwatches can only be paired with iPhones, and Samsung smartwatches can only be paired with Samsung smartphones.

Question 6

How can I cancel the smartwatch eSIM, and what is the notice period?

Accepted Answer

You can deactivate the yallo Smartwatch Twin option at any time before the end of the month via the cancellation service so that it does not continue on the 1st of the following month.

Question 7

Can I use my smartwatch abroad via roaming?

Accepted Answer

Of course! With yallo Smartwatch Twin, you benefit from the same roaming advantages as your linked mobile plan, including active roaming options.

Question 8

More FAQs

Accepted Answer

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Smartwatch Option

Stay connected even when your smartphone isn't with you.

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Call and text from your smartwatch

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FAQ

Can I use the same phone number on my smartwatch and smartphone?

Can I receive calls and messages on my smartwatch even if my phone is not nearby?

Is the yallo smartwatch eSIM compatible with my smartwatch?

I already have an eSIM from yallo; can I use it for my smartwatch?

How do I activate the eSIM on my smartwatch?

How can I cancel the smartwatch eSIM, and what is the notice period?

Can I use my smartwatch abroad via roaming?

More FAQs

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My Account

Smartwatch Option

Stay connected even when your smartphone isn't with you.

Add Option | Smartwatch Twin

Call and text from your smartwatch

Same number as your mobile plan

Special price for Members

Subscription price

0800 00 48 48

eSIM Ready

Award-Winning Network

Add Your Smartwatch

FAQ

Can I use the same phone number on my smartwatch and smartphone?

Can I receive calls and messages on my smartwatch even if my phone is not nearby?

Is the yallo smartwatch eSIM compatible with my smartwatch?

I already have an eSIM from yallo; can I use it for my smartwatch?

How do I activate the eSIM on my smartwatch?

How can I cancel the smartwatch eSIM, and what is the notice period?

Can I use my smartwatch abroad via roaming?

More FAQs

Our Awards

Outstanding Mobile and 5G Network!

yallo is the industry champion for 2025

Help

yallo Shops

My Account

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