Conditions

Permanent discount: Your promotional discount remains unchanged for as long as your subscription is active. It does not expire after 12 or 24 months, and it will still be applied on your monthly subscription price when the minimum contract term ends.

Minimum contract duration: 24 months.

Contracts with a minimum term: Termination is possible at the earliest at the end of the minimum term. After that, a notice period of 2 months, effective at the end of a calendar month, applies.

Activation fee

CHF 99.– (Internet Box provided), unless stated differently in current offer above.

Product Details

Fact Sheet Home Internet: 10 Gbits/s
Fact Sheet Home Internet: 10 Gbit/s +TV

Service Fees

The fiber-optic network allows you to surf at speeds of up to 10 Gbit/s, with symmetrical upload and download performance. Typically, you can expect speeds of 4 Gbit/s, provided your devices support these speeds and are connected via a LAN cable.

The yallo fiber network is continuously expanding, driven by our own investments as well as those of our partners, and now covers most of Switzerland. Sometimes it is possible to order Fiber at an address where the installation is still being planned. By doing this, you reserve your service in advance and ensure activation as early as possible once deployment is completed.

You can check whether fiber-optic is available by entering your address above.

To use your internet service, you will need a specific router. We will send it to you approximately 10 days before your activation date.

Switching to fiber optics can take from 10 days to several weeks, depending on the connection at your address. The time will depend on whether a fiber optic cable socket has already been installed in your home.

Please note: If you currently have fiber Internet with a different provider, you will need to cancel that product first to avoid any delay or subsequent issues with your activation.

If you already have a fiber optic socket at home and you provide the fiber number (OTO ID) when ordering, the activation will take about 15 days. If you do not have a fiber optic socket, the activation will take about 3 weeks, because a technician has to install this socket at your home. In exceptional cases it can take up to 6 weeks.

If your building is not yet connected to the fiber network, your availability date will depend on the works to complete the installation. We will inform you as soon as it is ready and guide you through the next steps.

No, you have to cancel the contract with your previous Internet provider yourself. Please note the notice periods here. If you are already surfing on fiber optic technology, we also strongly recommend you to cancel before ordering fiber internet products to avoid a delay in the activation.

Click for more info about the cancellation topic.

As an existing yallo customer you can always find the best offer in the Deals section of my yallo, check there to get the best deals for yourself and your close ones.

Please click here for more FAQs.