Question 1

Can I transfer my current number to yallo, regardless of whether I have a plan or a prepaid SIM?

Accepted Answer

Yes, whether you currently have a mobile subscription or a prepaid SIM, you can transfer your current number to yallo free of charge.

Question 2

How do I transfer my existing phone number to yallo?

Accepted Answer

During the ordering process, you can select the option “Keep my number”. We’ll then cancel your plan with your current provider for you and ensure a seamless transition. Note that early contract termination may lead to extra charges from your current provider. More info on switching to yallo.

Question 3

How long does the number porting to yallo take?

Accepted Answer

It usually takes 4–8 days from signing your contract to confirm your number transfer and porting date. The actual date mainly depends on whether you still have a binding contract with your current provider. You’ll receive several SMS reminders so you’re ready to insert your yallo SIM on the activation day. Check your status in my yallo anytime for the activation date.

Question 4

How can I avoid problems with number porting to yallo?

Accepted Answer

To avoid issues when transferring your number from your current provider to yallo, please make sure to fill in all required information carefully during the ordering process and correctly indicate whether you currently have a prepaid SIM or a mobile subscription. Learn more on this topic.

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