Question 1

Conditions, Activation Fee & Fact Sheet

Accepted Answer

Unlimited internet with fiber optics (up to 10 Gbit/s) with Home Max Fiber +TV worth CHF 100.–

Minimum contract duration: 24 months (unless stated differently in current offer above).

Subscriptions with a minimum contract duration can be cancelled no earlier than the end of the first month after this period has expired. Once the minimum contract duration has expired, the subscriptions may be cancelled with a notice period of 2 months at the end of each month.

Activation fee: CHF 99.– (Home Fiber Box provided), unless stated differently in current offer above.

Service Fees & Product Fact Sheet

Question 2

Can I benefit from fiber internet in my home?

Accepted Answer

Please check the availability of fiber at your address. To use fiber internet you need a fiber optic outlet (also called OTO outlet). This fiber optic outlet is an optical telecommunication outlet (= OTO for Optical Termination Outlet). In order to connect your home to fiber optic internet, we need your fiber optic number, also called OTO-ID.

- The number is printed directly on the glass fiber socket (OTO socket)
- The number usually starts with A or B (in exceptional cases with O or WP) followed by 10 digits in the following format: A.XXX.XXX.XXX.X.
- If necessary, your administration or your previous tenant can give you information about this.

If there is no fiber optic socket, a technician must perform the installation. We are happy to support you in this. Here you can find more details about the process.

Question 3

How long does it take to install my fiber internet?

Accepted Answer

If you already have a fiber optic socket at home and you provide the fiber number (OTO ID) when ordering, the activation will take about 15 days. If you do not have a fiber optic socket, the activation will take about 3 weeks, because a technician has to install this socket at your home. In exceptional cases it can take up to 6 weeks.

Question 4

I have ordered a fiber internet product. Will my internet contract with my previous provider be automatically terminated?

Accepted Answer

No, you have to cancel the contract with your previous Internet provider yourself. Please note the notice periods here. If you are already surfing on fiber optic technology, we also strongly recommend you to cancel before ordering fiber internet products to avoid a delay in the activation.

Click for more info about the cancellation topic.

Question 5

I am an existing yallo customer, how do I benefit from the best price?

Accepted Answer

As an existing yallo customer you can always find the best offer in the Deals section of my yallo, check there to get the best deals for yourself and your close ones.

Question 6

More FAQs

Accepted Answer

Please click here for more FAQs.

BLACK Fiber +TV: Fast and Reliable Home Internet +TV

Internet Plan | BLACK Fiber +TV

Surf at full power, up to 10 Gbit/s of pure speed

Included Home Internet Box for best coverage at home

Enjoy more than 300 channels & 7 days replay with yallo TV

Check availability at your address

0800 00 48 48

Conditions, Activation Fee & Fact Sheet

10 Gbit/s Top Speed

yallo Home Fiber Box provided

yallo TV included

yallo TV

More than 300 channels in several languages of which over 70 are in Full HD and Dolby Digital

7 Days Replay: Play from the beginning, pause, fast-forward and rewind

Watch on up to 5 devices simultaneously

yallo Home Fiber Box 2

Latest technology for up to 10 Gbit/s download & upload

Best Wi-Fi 6 experience available (2.4 GHz / 5 GHz/ 6 GHz)

Surf super fast over WLAN or plug your device with an Ethernet cable

Easy set-up

Fiber technology

Reliable

With the fiber technology you get an internet access you can rely on. Compared to other types of internet it cannot be interrupted as easily. Fiber delivers a consistent service.

Ecological

Optical fiber consumes up to 12 times less energy than other internet types and is made from more sustainable materials. You not only surf faster, but also greener.

FAQ

Can I benefit from fiber internet in my home?

How long does it take to install my fiber internet?

I have ordered a fiber internet product. Will my internet contract with my previous provider be automatically terminated?

I am an existing yallo customer, how do I benefit from the best price?

More FAQs

Help

yallo Shops

My Account

Stay up to date

BLACK Fiber +TV: Fast and Reliable Home Internet +TV

Internet Plan | BLACK Fiber +TV

Surf at full power, up to 10 Gbit/s of pure speed

Included Home Internet Box for best coverage at home

Enjoy more than 300 channels & 7 days replay with yallo TV

Subscription price

Check availability at your address

0800 00 48 48

Conditions, Activation Fee & Fact Sheet

10 Gbit/s Top Speed

yallo Home Fiber Box provided

yallo TV included

yallo TV

More than 300 channels in several languages of which over 70 are in Full HD and Dolby Digital

7 Days Replay: Play from the beginning, pause, fast-forward and rewind

Watch on up to 5 devices simultaneously

yallo Home Fiber Box 2

Latest technology for up to 10 Gbit/s download & upload

Best Wi-Fi 6 experience available (2.4 GHz / 5 GHz/ 6 GHz)

Surf super fast over WLAN or plug your device with an Ethernet cable

Easy set-up

Fiber technology

Reliable

With the fiber technology you get an internet access you can rely on. Compared to other types of internet it cannot be interrupted as easily. Fiber delivers a consistent service.

Ecological

Optical fiber consumes up to 12 times less energy than other internet types and is made from more sustainable materials. You not only surf faster, but also greener.

FAQ

Can I benefit from fiber internet in my home?

How long does it take to install my fiber internet?

I have ordered a fiber internet product. Will my internet contract with my previous provider be automatically terminated?

I am an existing yallo customer, how do I benefit from the best price?

More FAQs

Help

yallo Shops

My Account

Stay up to date